Information We Collect

Fanaket may collect information you provide directly when you create an account, use marketplace features, communicate with other users, contact support, or otherwise interact with our services.

Account Information
This may include your name, email address, username, profile information, account preferences, and other information associated with your Fanaket account.

Listing & Marketplace Information
When you sell or purchase through Fanaket, we may collect information related to listings, item photos, descriptions, prices, offers, purchases, sales, shipping, transaction history, and other marketplace activity.

Communications
We may collect messages and communications sent through Fanaket, including buyer and seller messages, support requests, reports, disputes, and feedback.

Device & Usage Information
We may automatically collect certain information about how you access and use Fanaket, such as device type, operating system, IP address, app activity, pages or features used, and diagnostic information.

Payment & Transaction Information
When payments are offered through Fanaket, payment information may be processed by third-party payment providers. Fanaket may receive transaction-related information necessary to operate the marketplace, prevent fraud, provide support, and maintain transaction records.

How We Use Your Information

Fanaket may use the information we collect to provide, maintain, improve, and protect our marketplace and services.

Provide Fanaket Services
We use information to create and manage accounts, display listings and storefronts, process marketplace activity, enable buyer and seller communication, and provide other Fanaket features.

Improve the Marketplace
We may analyze how Fanaket is used to improve features, develop new tools, troubleshoot problems, and improve the overall user experience.

AI-Assisted Features
Information such as item photos, listing details, and other information you submit may be processed to provide AI-assisted features, including item identification, listing suggestions, descriptions, and pricing insights.

Safety & Fraud Prevention
We may use information to detect, investigate, and prevent fraud, scams, prohibited activity, security threats, and violations of Fanaket policies.

Customer Support & Disputes
We may use account, transaction, communication, and marketplace information to respond to support requests, investigate reports, and help resolve disputes.

Communications
We may use your contact information to send account notices, transaction updates, security alerts, service announcements, support communications, and other important information related to Fanaket.

Legal & Compliance Purposes
We may use or preserve information when reasonably necessary to comply with applicable laws, legal processes, enforce our Terms and policies, or protect the rights and safety of Fanaket and its users.

How We Share Information

Fanaket does not sell users’ personal information. We may share information when necessary to operate the marketplace, provide services, protect users, and comply with legal obligations.

Between Buyers and Sellers
Certain information may be shared between buyers and sellers when necessary to complete a transaction, communicate about an item, arrange shipping or delivery, provide customer service, or resolve a dispute.

Service Providers
We may share information with trusted companies that help Fanaket operate, such as payment processors, cloud hosting providers, shipping and delivery services, analytics providers, customer support services, security providers, and technology partners.

Payment Processing
Payment information may be provided directly to third-party payment processors that process transactions on Fanaket. Fanaket may receive transaction-related information from these providers but may not directly store complete payment card information.

AI & Technology Providers
Information necessary to provide AI-assisted or other technology features may be processed by third-party technology providers that support those features.

Legal Requirements
We may disclose information when reasonably necessary to comply with applicable laws, court orders, subpoenas, government requests, or other legal processes.

Safety & Protection
We may share information when reasonably necessary to investigate fraud, scams, security incidents, prohibited activity, policy violations, or threats to the safety and rights of Fanaket, our users, or others.

Business Transfers
If Fanaket is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

Data Storage & Security

Fanaket takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Data Storage
Information may be stored and processed using Fanaket’s systems and trusted third-party service providers, including cloud hosting and technology providers. Information may be processed in locations different from where you live, subject to applicable laws.

Security Measures
Fanaket may use security measures such as encryption, access controls, authentication systems, monitoring, and other safeguards designed to protect user accounts, transactions, and personal information.

Account Security
Users are responsible for protecting their account credentials and maintaining the confidentiality of their passwords and other login information. Users should notify Fanaket promptly if they believe their account has been accessed without authorization.

No System Is Completely Secure
Although Fanaket takes reasonable steps to protect information, no website, mobile application, network, or electronic storage system can be guaranteed to be completely secure.

Security Incidents
If Fanaket becomes aware of a security incident involving personal information, we may investigate the incident and provide notifications when required by applicable law.

Data Retention & Account Deletion

Fanaket may retain personal information for as long as reasonably necessary to provide our services, maintain marketplace records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect Fanaket and its users.

Account Information
Account information may be retained while your Fanaket account remains active and for an appropriate period after an account is closed when necessary for legitimate business or legal purposes.

Transaction Records
Certain transaction, payment, shipping, dispute, tax, and marketplace records may be retained after account deletion when required for legal, financial, fraud-prevention, or recordkeeping purposes.

Account Deletion
Users may request deletion of their Fanaket account and associated personal information through available account settings or by contacting Fanaket Support. Some information may be retained when permitted or required by applicable law.

Deletion Requests
When a valid deletion request is received, Fanaket will take reasonable steps to delete or de-identify eligible personal information, subject to information that must or may be retained for legal, security, fraud-prevention, transaction, or other legitimate purposes.

Backups
Information removed from active systems may remain temporarily in backup systems until those backups are overwritten or deleted according to applicable retention practices.

Your Privacy Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary based on applicable law.

Access & Correction
You may request access to certain personal information Fanaket maintains about you and request correction of inaccurate information.

Deletion
You may request deletion of eligible personal information, subject to information Fanaket may need or be permitted to retain for legal, security, fraud-prevention, transaction, or other legitimate purposes.

Communication Preferences
You may be able to manage certain promotional communications through your account settings or by using the unsubscribe options provided in applicable emails. Important account, security, transaction, and service communications may still be sent when necessary.

Privacy Requests
You may submit eligible privacy requests through available Fanaket account tools or by contacting Fanaket Support. Fanaket may need to verify your identity before completing certain requests.

Authorized Requests
Where permitted by applicable law, an authorized representative may submit certain privacy requests on your behalf. Fanaket may require verification of the representative's authority and your identity.

Non-Discrimination
Fanaket will not unlawfully discriminate against users for exercising privacy rights provided by applicable law.

Cookies & Analytics

Fanaket's website and services may use cookies, similar technologies, and analytics tools to operate the services, remember preferences, understand how visitors use Fanaket, improve performance, and help protect the platform.

Cookies & Similar Technologies
Cookies and similar technologies may store or access information on your device to support website functionality, preferences, security, analytics, and other service features.

Analytics
Fanaket may use analytics providers to understand website and application usage, including which pages or features are visited, how users interact with the services, and general performance information.

Your Choices
Depending on your browser, device, and applicable law, you may be able to manage or disable certain cookies through browser or device settings. Disabling some technologies may affect how certain Fanaket features function.

Third-Party Services

Fanaket may contain or integrate with services operated by third parties, including payment processors, shipping providers, analytics services, AI technology providers, authentication services, or other technology partners.

Those third parties may process information according to their own privacy policies and terms. Fanaket encourages users to review the privacy practices of third-party services they choose to use.

Fanaket is not responsible for the privacy practices of third-party websites or services that are not controlled by Fanaket.

Children's Privacy

Fanaket is not intended for children who are not legally permitted to use the services under applicable law.

Fanaket does not knowingly collect personal information from children in violation of applicable law. If we learn that personal information was collected from a child in circumstances where parental consent or another legal basis was required and not obtained, we may take appropriate steps to delete that information.

A parent or legal guardian who believes a child has provided personal information to Fanaket improperly may contact Fanaket Support.

Changes to This Privacy Policy

Fanaket may update this Privacy Policy from time to time as our services, technology, business practices, or legal obligations change.

When changes are made, the updated Privacy Policy will be posted with a revised “Last Updated” date. Where required by applicable law, Fanaket may provide additional notice of material changes.

We encourage users to review this Privacy Policy periodically to stay informed about how Fanaket handles personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Fanaket's privacy practices, please contact:

Fanaket Support
support@fanaket.com